FAQ



FAQ



How can I obtain detailed information on Scotturb's routes and fare media?

For detailed information on routes and fare media, please contact our customer support line on (+351) 21 469 91 25, or send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..

What do I have to do in order to get a Lisboa Viva card?

In order to get a Lisboa Viva card, you should go to a Scotturb point of sale or authorised agent and fill in a request form for this purpose.

The issued card will then be sent to the point of sale or authorised agent within ten workdays, where you will be required to pick it up.

Can I get a Lisboa Viva card within a shorter term than ten workdays?

If you pay an urgency fee of €5,00, you may receive your Lisboa Viva card within five workdays.

What are the necessary documents in order to request a Lisboa Viva card?

In order to request a Lisboa Viva card, you should go to a Scotturb point of sale or authorised agent with an identification document and a picture.

Do students benefit from a discount on fare media?

Students benefit from a discount on 4_18 and sub23 passes.

Pass 4_18 level A - 60%
Pass 4_18 level B - 25%
Pass 4_18 Social + - 25%
Pass sub23 level A - 60%
Pass sub23 Social + - 25%

Who is entitled to 4_18 and sub23 passes?

The 4_18 passes are intended for students between the ages of four and 18 who are not enrolled in higher education, do not use a school bus provided by the municipalities, and either have social benefits provided by the school or whose family household's monthly income is equal to or lower than 1.2 x social support indexation.

The sub23 passes are intended for students up to the age of 23 who are enrolled in higher education and either have social benefits provided by the institution of education or whose family household's monthly income is equal to or lower than 1.2 x social support indexation.

What should be the proper procedure if I forget the pass?

If you happen to forget your pass, you should purchase an on-board fare for the route that you intend to take.

May a Viva Viagem card credited with MOV+ be validated by more than one person on the same trip?

The Viva Viagem card is personal and may only be validated by one person on each trip.

How do I request an invoice for a ticket purchased on a bus?

Pursuant to paragraph a) in No. 5 of Article 40 of the VAT Code, public transportation companies are exempt from issuing invoices for transportation tickets, that is, when providing transportation services, there is no requirement to issue an invoice, but only a transportation ticket or associated receipt proving its purchase.

Hence, whenever customers request an invoice for a ticket purchased on a bus, they may request so up to the fifth day of the month following purchase by filling in a form for the purpose and providing proof of purchase at a point of sale or customer support office.

The invoice will be available to be picked up at the place indicated by the concerned customer (point of sale or customer support office) within a maximum of five workdays following request, or it may also be sent by e-mail if customers prefer.

What do I need to do in order to obtain a statement justifying a delay?

You should request a justification at a point of sale by filling in a proper form, or you may also request a justification by e-mail to 
This email address is being protected from spambots. You need JavaScript enabled to view it..

Up to what age can children travel for free with Scotturb?

Children do not need to pay for tickets up to the age of four.

How can I get information on a lost object in a bus?

For information on lost objects in a bus, please contact our customer support line on (+351) 21 469 91 25, or send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..

What is the proper procedure for carrying a pram on the bus?

Pursuant to the RTA (Transport Regulation) through Article 12 of Decree-Law 9/2015, from January 15th, prams are considered as luggage; therefore, they should be properly secured as not to endanger or burden anyone during transportation.

Hence, concerning the transportation of children in prams, adults accompanying them should remove the child from the pram and close the latter in order to travel with the child on their lap on a seat reserved for this purpose (or any other).

Are bicycles allowed on a bus?

Bicycles are not allowed on a passenger bus unless they can be folded and placed as not to burden or endanger passengers.

Are pets allowed on a bus?

Pets are allowed on a passenger bus as long as they are properly accommodated in cases for the purpose, unless the latter burden other passengers or damage the bus due to their size or nature.

MOV MAIS

natal 2017